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The rationale behind the registrar being able to turn over disputes between a contractor and a customer to arbitration is grounded in the desire to resolve conflicts in a more efficient and less adversarial manner. Arbitration serves as an alternative dispute resolution process where both parties can present their cases to an arbitrator, who then makes a binding decision. This process is often quicker and less costly than going through the court system, which can be beneficial for both contractors and customers seeking a resolution without the lengthy procedures associated with litigation.

Choosing arbitration allows for a more streamlined resolution of disputes, which aligns with the interests of maintaining efficient business practices within the contracting industry. This option not only fosters a more collaborative approach to conflict resolution but also alleviates some of the burden on the court system, making it a more effective avenue for addressing grievances than more formal legal proceedings.